24 min 01 sec

They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer

By Marcus Sheridan

Discover a transformative marketing philosophy centered on radical transparency and education. Learn how answering every customer question honestly can build unbreakable trust and revolutionize your business's sales and growth.

Table of Content

Think about your own habits for a moment. When was the last time you truly enjoyed a television commercial, or found yourself captivated by a radio spot while stuck in traffic? For most of us, the answer is ‘rarely’ or ‘never.’ In the modern age, traditional advertising often feels less like an invitation and more like an intrusion. We’ve become experts at tuning it out, skipping past the noise to find the information we actually want. This shift isn’t just a minor trend; it’s a fundamental change in the way human beings interact with the marketplace.

We no longer wait for a salesperson to tell us what we need. Instead, we pull out our phones, open our laptops, and dive deep into research. We look for reviews, compare prices, and investigate the downsides of a product long before we ever talk to a representative. We aren’t looking for a pitch; we are looking for the truth. This is the world that Marcus Sheridan describes, and it’s a world where the old rules of marketing are rapidly becoming obsolete.

Sheridan’s philosophy, which he calls They Ask You Answer, is built on a simple yet radical premise: if a customer has a question, you should answer it. No dodging, no hiding, and no corporate jargon. It sounds straightforward, but for many businesses, it requires a complete overhaul of how they communicate. It means being willing to talk about things that companies usually hide, like their prices, their flaws, and even their competitors.

By the end of this journey, you’ll understand how transparency creates a massive competitive advantage. You’ll see how one of the biggest names in the used-car industry won over a skeptical public by addressing their deepest fears, and you’ll learn why becoming a teacher is the most effective way to become a market leader. We’ll explore the changing landscape of consumer behavior and provide a roadmap for building a business that people don’t just buy from, but truly trust. The throughline here is clear: in a digital world full of noise, the loudest voice isn’t the one that wins; it’s the most honest one.

Traditional sales tactics are failing because today’s consumers finish most of their research before making contact. Discover why addressing buyer fears is the new marketing priority.

Learn how a used-car giant used radical honesty to dismantle industry stereotypes and become a market leader by putting customer peace of mind first.

Companies often hide the very information buyers want most. Discover the four essential topics you must address to earn customer respect and drive conversions.

Ignoring your competition and focusing on the wrong leads can save your business. Learn how the failure to listen to the right voices ended an empire.

Stop wasting time on unproductive sales meetings. Discover how ‘assignment selling’ uses content to educate and qualify your buyers before you even meet.

When information is scarce, the company that teaches becomes the company that leads. Learn how to fill the ‘informational void’ in your industry.

Video is no longer optional; it is the core of modern marketing. Discover how in-house video production can humanize your brand and save your staff hours of repetitive work.

In a world of instant messaging, customers expect real-time responses. Learn why the businesses of the future must prioritize speed and a human touch over formal perfection.

As we wrap up our exploration of the They Ask You Answer philosophy, it’s clear that the landscape of sales and marketing has been permanently altered. We are no longer in an era where companies can control the narrative through expensive ad campaigns or by withholding information. The power has shifted into the hands of the consumer, and they are using that power to demand honesty, transparency, and education.

The core of Marcus Sheridan’s message is that trust is the most valuable asset any business can possess. You earn that trust by having the courage to answer the questions your competitors are afraid of. You earn it by being honest about your prices, your flaws, and your competition. You earn it by becoming a teacher rather than just a salesperson. When you commit to being the most transparent voice in your industry, you don’t just attract more customers; you attract the *right* customers—the ones who value your integrity and are ready to build a long-term relationship.

The transition to this way of thinking isn’t always easy. it requires letting go of old habits and being willing to be vulnerable in the digital space. But the rewards are immense. By addressing buyer fears, using assignment selling to qualify leads, embracing the visual power of video, and being available for real-time conversations, you create a business that is built to last in the twenty-first century.

One final piece of actionable advice to take with you: prioritize quality over quantity in your digital presence. The internet has a long memory, and a single high-quality, honest article that truly helps a customer can continue to generate sales for years. Don’t just churn out content for the sake of it. Take the time to get it right, answer the questions that actually matter, and focus on being genuinely helpful. In a world full of noise, the most helpful voice is always the one people will listen to. Start answering those questions today, and watch as your business transforms from a vendor into a trusted authority.

About this book

What is this book about?

This summary explores Marcus Sheridan’s influential approach to modern business, known as They Ask You Answer. It challenges traditional marketing models that rely on flashy advertising and hidden information, arguing instead that today’s digital consumers value honesty above all else. By focusing on the power of customer-led research and the importance of addressing buyer fears, the summary outlines how transparency about pricing, drawbacks, and competition can actually increase sales. It provides a blueprint for using educational content, video, and conversational marketing to meet the needs of a more informed and skeptical public, promising a path to becoming a trusted industry leader.

Book Information

Rating:

Genra:

Entrepreneurship & Startups, Marketing & Sales

Topics:

Content Marketing, Marketing, Sales, Trust

Publisher:

Wiley

Language:

English

Publishing date:

August 6, 2019

Lenght:

24 min 01 sec

About the Author

Marcus Sheridan

Marcus Sheridan is the founder and president of marketing and personal development blog The Sales Lion, which later merged with successful content agency IMPACT. He is also a highly sought-after speaker and consultant who specializes in digital content and marketing.

Ratings & Reviews

Ratings at a glance

4.4

Overall score based on 179 ratings.

What people think

Listeners find the material straightforward and simple to navigate, while one mentions that it is full of wisdom and offers concrete instances. The strategy for content marketing receives significant praise, with one listener describing it as a master class in inbound marketing. Additionally, listeners value the emphasis on building trust and the inclusion of clear, actionable steps.

Top reviews

Chloe

Wow, I wish I had read this three years ago before wasting thousands of dollars on 'fancy' agency branding that didn't actually say anything. This isn't just another marketing book filled with buzzwords; it’s a total overhaul of how a business should interact with the world. Sheridan’s logic is bulletproof: if a customer is asking a question, you have a moral and financial obligation to answer it publicly. We started implementing the 'Big 5' content strategy last month, and the engagement we’re seeing is already different in quality. It turns out people actually appreciate it when you don't hide your pricing or shy away from comparing your product to the competition. The book is written with so much energy and passion that you can’t help but feel motivated to start writing. It’s a game-changer for anyone tired of the 'smoke and mirrors' approach to corporate communications.

Show more
Pruet

Marcus Sheridan has managed to turn common sense into a master class for the digital age, proving that honesty really is the best policy for your bottom line. I was skeptical about a book written by a guy who sells swimming pools, but his insights into consumer behavior are more profound than most textbooks I've read. The focus on earning trust through transparency is exactly what is missing from most modern marketing strategies. He provides a clear, step-by-step framework for what to write, how to record videos, and how to integrate those assets into the sales process. Frankly, it’s refreshing to read something so practical that doesn't require a massive advertising budget to execute. This should be required reading for every sales and marketing department. It changes the goal from 'getting clicks' to 'helping people,' and that's a pivot that actually leads to long-term revenue.

Show more
Oscar

Picked this up on a recommendation and it’s easily the most practical business manual on my shelf right now. Most marketing books are full of high-level theory that’s impossible to implement, but Sheridan gives you the actual blueprints. From the BCC technique for harvesting content ideas from sales emails to the structure of a perfect landing page, the 'how-to' aspect is incredible. I love the emphasis on being the 'teacher' in your industry. It’s a simple shift, but it changes everything about how you present your brand. Not gonna lie, the book is quite thick, but the conversational tone makes it fly by. I didn't mind the repetitions because they served to hammer home the importance of a company-wide culture shift. If you want to build a brand that people actually trust and respect, you need to follow this guide.

Show more
Daranee

After hearing Marcus speak at a conference, I wanted to see if the book lived up to the hype, and it absolutely does. It’s a rare find: a marketing book that actually focuses on the customer’s needs instead of the company’s ego. The concept of 'They Ask You Answer' is more than just a content strategy; it’s a philosophy for how to do business in a world where everyone is skeptical. The case studies provided real-world proof that this works across various industries, not just for pool companies. I particularly liked the actionable advice on handling negative reviews and talking about why you might not be the right fit for a client. That level of honesty is rare, and as Sheridan points out, it's the fastest way to build a loyal following. This book is a must-buy for any entrepreneur looking to scale.

Show more
Natchaya

Stop overthinking your content strategy and just buy this book immediately. It is packed with real-world examples that illustrate exactly why the old ways of 'interruption' marketing are dead. Sheridan makes the case for inbound marketing better than almost anyone else in the industry today. The writing is punchy, the advice is actionable, and the focus on radical transparency is exactly what consumers are looking for right now. I've already bought copies for my entire executive team. Even if you think you know everything about SEO and blogging, the way Sheridan links content directly to the sales cycle will change your perspective. It’s about more than just traffic; it’s about closing deals by being the most helpful resource in your niche. Truly a master class in building a trustworthy digital presence from the ground up.

Show more
Sin

Finally got around to reading the 'pool guy' book everyone keeps mentioning, and I have to admit, the hype is mostly justified. Sheridan’s approach to inbound marketing is refreshingly human because it prioritizes trust over flashy gimmicks or SEO tricks. I particularly enjoyed the section on the '80% video'—using content to answer the repetitive questions that take up all of our sales team’s time. It’s a practical way to shorten the sales cycle that we can implement immediately. My only real gripe is the length; he definitely beats a dead horse with the 'They Ask You Answer' mantra. You could probably get through the core lessons in half the time if the author wasn't so intent on selling his specific methodology. Still, the underlying philosophy of radical honesty is something every modern company needs to embrace if they want to survive.

Show more
Isabella

As someone who manages a small sales team, the 80% video concept was a total lightbulb moment for our workflow. We spend hours every week repeating the same technical specifications to prospects, and Sheridan’s blueprint for automating that through honest video content is brilliant. The book is very easy to read, almost like having a conversation over coffee, which makes the concepts accessible for everyone from the CEO to the interns. Some might find the writing style a bit too informal or 'American,' but the actionability of the steps compensates for the lack of literary flair. I appreciated how he pushed for price transparency, even when it feels uncomfortable. It’s not a perfect book—it's definitely too long and contains a fair amount of fluff—but the shift in mindset it encourages is invaluable for any business struggling to gain traction.

Show more
Fort

The core philosophy is deceptively simple: stop hiding your prices and start answering the awkward questions that your competitors are ignoring. Marcus Sheridan builds a compelling case for why 'assignment selling' is the future of business growth. By educating your customers before they even get on a call, you aren't just selling; you're building a foundation of authority. I found the section on Wix’s user experience and self-selection tools particularly insightful for our upcoming website redesign. Look, you have to ignore the occasional braggy tone regarding his pool company's success to get to the real value. It’s a master class in inbound marketing that focuses on the psychological triggers of the modern buyer. While I think some chapters like 'Site Speed' are a bit trite, the overall strategy for content creation is robust enough to recommend to any business owner.

Show more
Manee

If you’ve been in the marketing world for more than a year, you’ll find much of this foundational, though there are still some nuggets worth digging for. The book focuses heavily on the idea that customers want their questions answered—which seems obvious—but Sheridan argues that most companies are too scared to actually do it. I liked the specific advice on 'The Big 5' topics that drive traffic, especially the part about being brave enough to talk about cost and competitors. However, the tone is definitely a bit 'salesy' and self-congratulatory at times. Truth is, the middle section drags significantly with repetitive success stories that don't add much new information. It's a great primer for a traditional business owner who is terrified of the internet, but it lacks the advanced technical depth that a digital native might be looking for in a marketing guide.

Show more
Connor

To be fair, this could have been a 20-page whitepaper rather than a full-length book. I appreciate the core message about radical transparency, but Sheridan repeats himself so often that it feels like he’s trying to hit a word count. The constant references to his pool business and his own marketing agency get exhausting after the first few chapters. It’s written in a very conversational, almost simplistic style that might grate on you if you prefer academic or data-heavy business books. While the advice on discussing pricing and addressing competitors is solid, the padding is undeniable. I found myself skimming large sections of the case studies because they all reached the same conclusion with very little variation in the 'how-to' aspect. If you are brand new to the industry, you might find it revolutionary, but for seasoned professionals, it’s mostly common sense wrapped in anecdotes.

Show more
Show all reviews

AUDIO SUMMARY AVAILABLE

Listen to They Ask You Answer in 15 minutes

Get the key ideas from They Ask You Answer by Marcus Sheridan — plus 5,000+ more titles. In English and Thai.

✓ 5,000+ titles
✓ Listen as much as you want
✓ English & Thai
✓ Cancel anytime

  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
  • book cover
Home

Search

Discover

Favorites

Profile