18 min 18 sec

Ask: The Counterintuitive Online Formula to Discover Exactly What Your Customers Want to Buy...Create a Mass of Raving Fans...and Take Any Business to the Next Level

By Ryan Levesque

Ask reveals a powerful, data-driven system for discovering exactly what your customers want. By using specific survey sequences, business owners can stop guessing and start delivering perfectly tailored products and services.

Table of Content

In the fast-paced world of digital commerce, there is a persistent and expensive problem that plagues almost every business owner: the massive gap between what a company offers and what a customer actually feels they need. We see it every day. A potential buyer lands on a website, glances around for a few seconds, and then clicks away, never to be seen again. This inefficiency isn’t just a minor annoyance; it’s a symptom of a deeper failure in communication. The traditional approach to market research—simply asking people what they want—is fundamentally flawed. It assumes that the consumer has a clear, articulated vision of their future needs, when in reality, most people are only aware of their current frustrations.

This is where the revolutionary framework known as the Ask Formula enters the picture. Developed as a way to bridge the gap between business and consumer, this system uses a specific sequence of surveys to uncover the hidden motivations of your audience. Instead of shouting into the void of the internet, you begin to engage in a structured conversation. This dialogue allows you to identify the specific hurdles your customers are facing, even when they can’t quite put them into words themselves.

Over the course of this summary, we will explore how this methodology transforms the way you interact with your market. You will discover why traditional surveys often backfire, how to build a funnel that leads prospects toward a personalized solution, and the exact psychological triggers that turn a curious browser into a lifelong fan. By the end, you’ll see that the most successful businesses aren’t the ones with the loudest marketing, but the ones that know how to listen most effectively. Let’s dive into the mechanics of this counterintuitive formula and see how it can elevate any business to the next level.

Discover why most market research fails to provide useful data and how the common approach of asking for opinions often irritates the very people you want to serve.

Learn how to initiate the discovery process by uncovering the primary struggles of your audience through a specialized, one-time inquiry phase.

Explore the essential elements of a high-converting entry point that hooks your visitors and motivates them to engage with your diagnostic process.

Understand the psychology of the foot-in-the-door technique and how small, easy questions can lead to higher conversion rates for personal information.

Transform your sales pitch into a helpful diagnosis that addresses the specific needs identified by the prospect’s survey responses.

Discover how to increase the lifetime value of a customer by offering additional solutions at the precise moment they are most likely to buy.

Explore strategic ways to follow up with non-buyers and maintain engagement with your audience to ensure no potential customer is left behind.

The journey through the Ask Formula reveals a simple but profound truth: the most successful businesses are built on the foundation of deep, structured listening. We have seen how traditional market research often fails because it asks the wrong questions at the wrong times, leading to frustration for the customer and useless data for the marketer. By shifting your focus from ‘what do you want?’ to ‘what are you struggling with?’, you unlock a level of insight that most of your competitors will never achieve.

From the initial Deep Dive Survey to the diagnostic sales pitch and the strategic follow-up loops, this system provides a roadmap for building trust and delivering extreme value. You have learned that segmentation isn’t just about spreadsheets and demographics; it’s about understanding the unique human challenges within your audience and speaking to them in their own language. By using micro-commitments to lower the barrier to entry and upsells to solve future problems, you create a business model that is both highly efficient and deeply empathetic.

The throughline of this entire process is the removal of guesswork. Instead of launching products into the dark and hoping they stick, you are now equipped to create solutions that your market is practically begging for. The takeaway is clear: stop guessing and start asking. But when you ask, do it with the structured, conversational approach of the Ask Formula. If you take the time to truly diagnose the needs of your prospects, they won’t just become customers; they will become raving fans who feel understood and supported. Now is the time to look at your own audience, find the ‘buckets’ within your market, and start the conversation that will take your business to the next level.

About this book

What is this book about?

Have you ever wondered why some online businesses seem to effortlessly attract raving fans while others struggle to make a single sale? The secret often lies in a fundamental misunderstanding of customer psychology. Most entrepreneurs make the mistake of asking their audience exactly what they want to buy. However, as Ryan Levesque points out, customers often don't know the answer to that question themselves. They are far better at identifying their frustrations than they are at dreaming up solutions. Ask introduces a counterintuitive marketing methodology known as the Ask Formula. This system moves away from traditional, annoying surveys and instead utilizes a strategic Survey Funnel. By guiding prospects through a series of carefully crafted questions, you can segment them into specific groups based on their unique challenges. This allows you to provide personalized solutions that resonate on a deep, emotional level. Whether you are launching a new startup or looking to scale an existing enterprise, this book provides the blueprint for turning cold traffic into loyal, long-term customers by simply listening in a more sophisticated way.

Book Information

Rating:

Genra:

Entrepreneurship & Startups, Marketing & Sales

Topics:

Entrepreneurship, Marketing, Marketing Psychology, Sales

Publisher:

Hay House

Language:

English

Publishing date:

July 2, 2019

Lenght:

18 min 18 sec

About the Author

Ryan Levesque

Ryan Levesque is a highly respected figure in the world of online marketing, often referred to by his peers as a conversion genius. Throughout his distinguished career, he has applied his unique methodologies to help businesses across twenty-three different industries. His strategies are designed to increase conversion rates and drive significant revenue growth. This book represents his first major publication, distilling years of hands-on experience and successful business leadership into a repeatable formula for entrepreneurial success.

Ratings & Reviews

Ratings at a glance

3.9

Overall score based on 50 ratings.

What people think

Listeners describe the work as deeply researched and educational, with chapters that provide significant detail. Furthermore, the sequential directions are straightforward to implement, leading listeners to view it as essential for online marketers. The core idea is also seen as both simple and deep, with listeners valuing the actionable tips and the overall return on investment.

Top reviews

Noah

Ever wonder why your email list isn't buying despite your best efforts at providing value? This book revealed the massive blind spots I had in my business and offered a clear path to fixing them. Ryan does a fantastic job of explaining why we shouldn't just ask customers what they want—like Henry Ford’s faster horse quote. The step-by-step process for discovering 'hyper-responsive' buyers is worth much more than the price of the book. I’ve already seen a huge uptick in my engagement rates after applying just the first few chapters. This is essential reading for serious entrepreneurs.

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Yongyut

In my experience, most marketing books are all theory and no action, but this one provides a clear blueprint for success. I first heard about this through a funny podcast interview where the host’s accent made the title sound like 'Ass,' and I’m so glad I investigated further. The system for using open-ended surveys to collect consumer language is pure gold for copywriting. It’s a well-researched and informative guide that empowers you to stop making assumptions about your market. If you follow the instructions, you will gain a deep, honest understanding of who your customers actually are.

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Komsan

Look, this book will change your life if you are willing to put in the work and ignore the critics. I used to rely on my gut feeling for product launches, but now I rely on the 'Ask Formula' and the results are undeniable. The level of detail provided—from the types of questions to the timing of the emails—is exactly what I needed. It’s a profound system that turns vague market research into a predictable sales machine. Don't let the autobiographical parts distract you from the fact that this is one of the most practical business books available today.

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Amy

Finally got around to reading this and it's actually a very practical guide for segmenting customers into specific buckets. The step-by-step instructions are clear and make the process easy to follow, even for those of us who aren't tech-savvy. I particularly appreciated the concept of the 'Single Most Important Question' to identify market hot buttons and objections. To be fair, there is a lot of personal backstory to wade through before you get to the actionable data. However, the value for money is high once you start applying the actual survey templates to your own business.

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Ella

Ryan Levesque offers a solid, well-researched framework for anyone looking to understand their audience on a granular level. The book stimulated some useful thought around my own email automation processes and how I categorize my leads. Instead of taking a one-size-fits-all approach, I’m now using his methods to speak to different segments of my market quite differently. Some of the claims about the formula being 'dangerous' or 'evil' are definitely hyperbole, but the core strategy is sound. It’s an informative read that provides substantial information for internet marketers looking to scale their profitability and reach.

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Pia

As someone who has always struggled with market research, I found the practical advice here to be incredibly helpful for my boutique business. The idea that people don’t know what they want, but they know what they hate, is a simple yet profound realization. This book helps you fine-tune your demographics so you aren't wasting money on Google AdWords or Facebook ads. I discovered my ideal customer avatar was nearly a decade older than I had originally assumed! While the autobiography felt unnecessary, the actual system for gathering open-ended data is brilliant and relatively easy to implement.

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Joe

Picked this up after hearing about it at an online conference, and despite some initial skepticism, the methodology is robust. The instructions are laid out in a way that takes the guesswork out of writing automation sequences and survey questions. I’ve started using the 'Do You Hate Me?' survey on my non-buyers, and the honesty of the responses has been eye-opening. It’s definitely a must-read for anyone in the digital space, provided you have the patience to skip the fluff. The focus on using natural consumer language to mirror your audience’s needs is a complete game-changer for conversion.

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Praepimon

Not what I expected given the hype, especially with that long-winded email to his mother included right in the middle. While the 'Deep Dive Survey' provides some genuine nuggets of wisdom regarding hyper-responsiveness, the follow-up strategy is incredibly aggressive. Can you imagine sending twelve emails to someone regardless of whether they actually purchased anything? I found the technical advice on segmenting customers into 'buckets' useful, but the tone of the book is very 'salesy.' Look, it’s a decent resource if you can ignore the massive ego, but please don’t spam your audience the way he suggests.

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Monthon

The chapter on customer surveys promised something revolutionary, but it ultimately felt like a watered-down version of a first-year marketing textbook. Truth is, most of the 'Ask Formula' is common sense—if you want to know what people want, you simply ask what they don’t like. Ryan Levesque spends half the book on an autobiography that has zero connection to the business strategy he is trying to sell. It is a very long-winded way to get to a simple concept of market segmentation. You are better off buying a classic marketing manual instead of this glorified sales funnel for his software.

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Prapaiwan

Wow, I really wanted to like this, but the first sixty pages felt like a narcissist's diary entry. Between the bizarrely detailed letter to his mother and the constant mentions of 'neuroscience' without any actual brain science, I felt like I was being conned. The author basically teaches you how to be a professional internet spammer. He suggests emailing people until they break down and give you money. Frankly, it’s a lot of fluff designed to sell his high-priced consulting programs rather than provide genuine value. If you value your customers' privacy and your own time, stay far away from this aggressive and repetitive approach.

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