16 min 44 sec

Great Work: How to Make a Difference People Love

By David Sturt

Great Work explores how individuals can transition from standard productivity to creating meaningful impact. David Sturt reveals five essential skills used by high performers to produce work that others truly love and value.

Table of Content

Most of us start our careers with a genuine desire to do something significant, but over time, the weight of the daily grind can pull our focus away from the bigger picture. We get caught in the loop of clearing our inboxes, attending meetings, and ticking boxes on a checklist. We are working hard, but are we doing great work? This is the central question David Sturt explores. Based on an extensive study involving roughly two million instances of award-winning professional achievements, he identifies the specific patterns that separate the merely productive from the truly exceptional.

Great work isn’t just about high output; it’s about making a difference that people actually love. It is about shifting from a mindset of ‘doing my job’ to a mindset of ‘benefiting others.’ Throughout this summary, we are going to look at the five specific skills that high performers use to break through the noise. We will explore how to ask better questions, how to see the world with fresh eyes, and how to leverage your social circles to refine your ideas.

We will also look at famous examples of these principles in action, from the creation of beloved children’s books to the technological pivots that birthed some of the world’s most popular social media platforms. By the end of this journey, you will have a clear framework for elevating your own contributions and ensuring that the work you do isn’t just finished, but meaningful. The goal is to move your head up from the desk and look at the world around you to see where you can leave a lasting mark.

Discover how ‘job crafting’ can turn a mundane routine into a meaningful mission by simply shifting your focus toward the people your work actually touches.

Innovation rarely happens in a vacuum; learn why constraints and existing ideas are actually the secret ingredients to creative breakthroughs.

Great work doesn’t start with an answer, but with a question that challenges the status quo and seeks to fill a hidden gap in the world.

Sometimes the best solutions are hiding in plain sight; learn how direct observation and looking at the past can reveal hidden opportunities.

Your closest friends might be holding back your best ideas. Find out why talking to ‘outsiders’ is the key to unlocking true innovation.

Great ideas aren’t born perfect; they are shaped through a process of adding, simplifying, and harmonizing until they truly resonate.

Success isn’t reaching the end of a project; it’s reaching the heart of the user. Learn why a growth mindset is essential for true delivery.

In the end, great work is accessible to everyone. It is not a gift reserved for the elite or the naturally gifted; it is a result of a specific way of engaging with the world. We’ve seen that it starts with a shift in perspective—moving from a ‘head down’ focus on tasks to a ‘head up’ focus on people. By implementing the five core skills of asking the right questions, seeing through fresh eyes, talking to diverse groups, improving the mix through refinement, and delivering a real impact, you can transform your professional life.

The common thread through all these skills is the focus on finding what people love. When you prioritize the benefit you provide to others over the simple completion of your duties, the quality of your work naturally rises. You stop being a replaceable cog in a machine and start being an indispensable creator of value.

As you move forward, remember the lesson of the outer circle: don’t stay trapped in the comfort of your closest friends’ opinions. Seek out the challenging, divergent voices that will push your ideas further. Embrace your constraints as creative challenges rather than roadblocks. Most importantly, don’t stop when the work is ‘done.’ Stop when you can see the difference you’ve made. By adopting this mindset, you won’t just be doing your job—you’ll be making a contribution that the world will truly value.

About this book

What is this book about?

Have you ever wondered why some people consistently produce results that get noticed, while others seem stuck in a cycle of endless to-do lists? Great Work breaks down the science of exceptional performance based on a massive study of award-winning achievements. It moves beyond the idea of working harder, focusing instead on how to make a difference that resonates with people. The book outlines five core behaviors—asking, seeing, talking, improving, and delivering—that allow anyone to elevate their contributions. By shifting your mindset from completing tasks to solving problems for others, you can transform your career into a series of meaningful wins. Whether you are an entrepreneur or part of a large corporation, these strategies provide a roadmap for making a lasting impact in your professional life.

Book Information

About the Author

David Sturt

David Sturt serves as the executive vice-president of the consultancy O.C. Tanner. He is an experienced advisor to many Fortune 1000 leaders and frequently speaks to global audiences. His expertise lies in employee engagement, inspiring meaningful contributions, and the art of rewarding outstanding results in the workplace.

Ratings & Reviews

Ratings at a glance

4.2

Overall score based on 29 ratings.

What people think

Listeners find the book very approachable, drawing comparisons to Malcolm Gladwell’s style, and they enjoy its uplifting tone backed by vivid real-world cases. The content is full of knowledge and captivating stories, with one listener specifically noting its role as a comprehensive guide on how to work effectively. Listeners consider the book enjoyable and believe it is a valuable use of their time.

Top reviews

Aom

This book is a masterclass in the psychology of contribution, offering a refreshing departure from the standard, dry business manual. David Sturt writes with a smooth, flowing clarity that immediately reminded me of the classic Dale Carnegie approach. He expertly blends real-life examples with a thoughtful analysis of why certain decisions actually lead to breakthroughs. I especially loved the section on 'difference makers' who find ways to innovate even in seemingly menial roles. It’s a call to action that feels both achievable and deeply motivating for any professional. Whether you are an entry-level employee or an executive, there is plenty of wisdom to extract from these pages.

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Pensuda

Finally got around to reading David Sturt’s work after a colleague wouldn't stop raving about the 'difference makers' case studies. The book is packed with information that is both entertaining and highly practical for anyone looking to increase their impact. I was particularly impressed by the research-backed data that supports each of the five core strategies. It isn't just a collection of feel-good stories; there is a real methodology here for how to work effectively and creatively. The chapter on 'seeing for yourself' changed how I approach my daily site visits. This is easily one of the most comprehensive guides on workplace innovation I have read in the last decade.

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Paisley

Picking this up felt like sitting down with a modern-day Dale Carnegie, as the writing style is remarkably conversational and persuasive. The book focuses on how individuals can do the best work possible by simply changing their perspective and asking 'why' more often. I won this in a giveaway and I am so glad I did because it arrived at the perfect time. It served as a vital reminder that we all have the capacity to affect change, even in small ways. The key takeaways at the end of each chapter are excellent for busy people who need a quick summary. This is a truly 'no-duh' book that somehow feels entirely fresh and necessary.

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Pisit

Look, if you want a book that is packed with actionable information and fascinating stories, this is well worth your time. Sturt and his team have clearly done their homework, providing data-driven insights that feel authentic and grounded. I was particularly struck by the idea of 'improving the mix' as a way to innovate on existing processes. The book follows a consistent pattern of real-world examples followed by analysis, which makes the concepts very easy to remember. It’s the kind of guide that makes you want to immediately start asking better questions at your next staff meeting. I walked away feeling genuinely empowered to change my outlook on contribution.

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Siriporn

Ever wonder why some people seem to effortlessly create value while others just spin their wheels doing busy work? David Sturt tackles this question by breaking down five specific behaviors that lead to what he calls 'Great Work.' The structure of the book is very readable, almost like a Malcolm Gladwell piece, making it easy to digest over a weekend. I found the examples regarding the development of the instant camera particularly fascinating because they highlight the power of asking simple questions. My only gripe is that some of the strategies feel a bit broad for very technical fields. However, the overall message about adding value through small, unexpected additions is something I plan to implement immediately.

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Aisha

Wow, the research presented by the O.C. Tanner Institute really gives this book a level of credibility that many self-help titles lack. I appreciated the specific examples of people who took their jobs to the next level by making 'positive light' of routine tasks. It’s a very inspiring read that encourages you to step out of your comfort zone and ask the right questions. While it does paint a somewhat rosy picture of work life, the core message about personal agency is powerful. The writing is incredibly polished and makes for a very quick, engaging read. I would definitely recommend this to anyone feeling a bit stagnant in their current career path.

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Cholada

The concept of 'addition and subtraction' in the workplace was the biggest takeaway for me after finishing this intriguing book. Sturt shows how small tweaks, like adding heat to car seats, can create a massive difference in how people perceive value. I enjoyed the pattern of presenting a real-life example followed by a brief analysis of the decision-making process. It makes the concepts stick in your mind much better than a standard textbook format would. Although it glosses over some of the difficulties of toxic office cultures, it provides a great roadmap for those with the power to change. It is definitely well worth your time if you want to be a better employee.

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Aria

To be fair, I usually find business books to be a chore, but this one was actually quite entertaining and well-written. The author has a way of weaving stories about things like 'snurfing' into broader lessons about creativity and persistence. It reminds me a lot of the 7 Habits books in terms of its uplifting tone and focus on individual character. I found myself highlighting several passages about how to demand the best from ourselves in our daily creative lives. Some of the diagrams were a little unnecessary, but the case studies were more than enough to keep me engaged. It’s a thought-provoking read that I will likely refer back to in the future.

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Rungtip

Frankly, I found the advice here to be a bit obvious for anyone who has been in the workforce for a few years. While the writing style is captive and flows well, the author eventually implements a system that feels like common sense wrapped in a complex diagram. I think the real-world stories about the snowboard and Dr. Seuss spoke much louder than the theoretical framework the author tried to build. It’s a fine book for a graduate just starting out, but experienced professionals might find it a bit repetitive. It offers a good reminder to stay curious, yet it doesn't quite provide the earth-shattering insights I was hoping for.

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Kaen

Not what I expected after seeing all the hype on my LinkedIn feed recently. While the stories about the invention of the Polaroid camera were entertaining, the actual system presented felt like basic common sense. In my experience, the book completely ignores the reality of severely dysfunctional workplaces where teamwork is actively discouraged by management. It paints a very rosy picture of corporate America that just doesn't resonate with those of us in more rigid or lower-paying industries. If you have total autonomy, this might work, but for the average worker, it feels a bit out of touch. It’s well-written, but the lack of economic justice context made it hard for me to connect.

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