17 min 46 sec

Better Brand Health: Measures and Metrics for a How Brands Grow World

By Jenni Romaniuk

Better Brand Health provides a research-based framework for measuring brand performance. It explores how to diagnose vital signs, build mental availability through distinctive assets, and ensure long-term growth in a competitive marketplace.

Table of Content

Think about the last time you felt a little bit off—maybe you were more tired than usual, or you had a lingering headache. What did you do? Most likely, you checked your vital signs. You might have taken your temperature or checked your pulse. In the world of business, brands have vital signs, too. But all too often, companies wait until a brand is in critical condition before they bother to check its health. By then, the symptoms are obvious: customers are drifting away, the message is muddled, and the bottom line is suffering.

Jenni Romaniuk, a leading researcher at the Ehrenberg-Bass Institute, argues that we need a more rigorous, scientific approach to keeping our brands in peak condition. In this summary, we are diving into the core principles of her work on brand health. We’ll look at why brand health isn’t just a fluffy marketing concept, but a concrete measure of how your brand lives in the minds of your customers.

We’re going to explore the specific metrics that actually matter—the ones that predict growth rather than just reflecting the past. We will uncover how human memory works and how you can use that knowledge to build distinctive assets that make your brand unmissable. Finally, we’ll see how a healthy brand acts as a foundation for long-term survival in a competitive landscape. By the end of this journey, you’ll have a clear framework for diagnosing your brand’s current state and a prescription for building a more resilient, memorable, and successful presence in the market.

What if brand health isn’t about how much people like you, but how easily they can find you in their own minds?

Just as a doctor checks your pulse and blood pressure, there are three critical metrics that reveal the true state of your brand’s well-being.

Discover why tracking your brand in a vacuum is a recipe for disaster and how to use context to find the truth.

Uncover the secret language of the brain and learn how to make your brand impossible to forget.

Beyond the logo: why your brand’s sensory cues are its most valuable weapons in the battle for attention.

Growth isn’t a one-time event; it’s the result of balancing your core identity with the courage to evolve.

As we wrap up our look at Better Brand Health, it’s clear that managing a brand is far more than an exercise in creativity; it is a discipline rooted in science and consistent measurement. We’ve learned that brand health is fundamentally about mental availability—the strength of the connections your brand has in the minds of consumers. By focusing on the vital signs of awareness, consideration, and loyalty, and by using rigorous diagnostics to understand the context of your performance, you can move away from guesswork and toward strategic growth.

Remember that your most valuable tools are your distinctive assets. These are the anchors that keep your brand steady in a sea of competition. Protecting and reinforcing these assets through consistent storytelling and sensory cues ensures that you remain recognizable and memorable. And as you look to the future, remember the lesson of longevity: stay true to your core values while remaining flexible enough to adapt to new technologies and changing consumer behaviors.

The throughline of Jenni Romaniuk’s work is that brand health is a proactive choice. It requires regular check-ups, a commitment to data, and the discipline to maintain a consistent identity over time. If you take the time to nurture your brand’s mental presence and build lasting relationships with your customers, you won’t just be creating a logo or a slogan—you’ll be building a resilient asset that can drive success for years to come. Start today by looking at your own brand’s vital signs. What is the data telling you? Where are the gaps in your memory structures? By asking these questions now, you can prescribe the right path forward and ensure your brand’s health remains robust in an ever-changing world.

About this book

What is this book about?

Many organizations struggle to maintain a brand’s relevance and strength in a fast-paced market, often relying on vague metrics that don't drive real results. This book addresses that challenge by moving beyond marketing jargon to provide scientific, evidence-based metrics for brand health. By focusing on the psychology of how consumers actually store information and make decisions, it offers a strategic roadmap for transforming a brand into a sustainable corporate asset. Listeners will learn how to move beyond simple awareness to build deep mental availability. The promise is a clearer understanding of how to track progress, identify when a brand is in trouble, and use distinctive assets—like colors, logos, and even sounds—to stay top-of-mind. It’s a guide for anyone looking to bridge the gap between abstract brand theory and the practical, measurable reality of market growth. Ultimately, it’s about ensuring your brand doesn't just survive but thrives by being the first choice for consumers in the moments that matter most.

Book Information

Rating:

Genra:

Management & Leadership, Marketing & Sales

Topics:

Branding, Data & Analytics, Growth, Marketing, Strategic Thinking

Publisher:

Oxford University Press

Language:

English

Publishing date:

March 13, 2023

Lenght:

17 min 46 sec

About the Author

Jenni Romaniuk

Jenni Romaniuk is a globally recognized expert in brand management and Research Professor of Marketing at the Ehrenberg-Bass Institute for Marketing Science at the University of South Australia. She’s authored several influential books, including How Brands Grow and Building Distinctive Brand Assets. Her research has also been published in leading academic journals and featured in major media outlets worldwide.

Ratings & Reviews

Ratings at a glance

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What people think

Listeners view this work as a fundamental manual for establishing brand tracking systems and evaluating marketing performance to drive growth. They value the abundance of practical knowledge and high-quality reference materials, with one listener highlighting the author's use of effective analogies to clarify intricate concepts. Furthermore, the audience prizes the emphasis on functional survey creation and contemporary perspectives on brand metrics. While perspectives differ regarding the level of technical detail in specific chapters, they also point out that the book offers a vital structure for those seeking to gauge brand health with precision.

Top reviews

Logan

This book is the missing link for anyone who felt 'How Brands Grow' was a bit too theoretical for Monday morning implementation. Romaniuk dives deep into the mechanics of mental availability, providing a blueprint for building brand trackers that actually serve a purpose. Frankly, the way she explains survey design makes you realize how much money most companies waste on vanity metrics that don't drive growth. It isn't a light afternoon read, and you might find yourself re-reading sections on Category Entry Points just to let the logic sink in. However, the analogies used throughout are brilliant and help bridge the gap between academic research and practical application. If you want to stop measuring 'brand love' and start measuring what matters, this is the definitive guide.

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Cha

Jenni Romaniuk has managed to write a book that I wish I could just beam directly into the minds of every client I work with. It's essentially a masterclass in how to set up a brand tracker that actually predicts performance rather than just reflecting past successes. I love how she dismantles the notion of brand love with such surgical precision, replacing it with measurable evidence-based theories. The focus on light buyers is a game-changer for our internal strategy sessions. You’ll probably need a highlighter and a lot of patience because it’s packed with insights that require deep concentration. It’s easily the most useful marketing text I’ve picked up in the last five years.

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Wei

Finally, a resource that treats marketing measurement with the scientific rigor it deserves instead of relying on fluffy metaphors. The analogies Romaniuk uses to explain complex memory theories are worth the price of admission alone. I found the sections on identifying Category Entry Points to be particularly enlightening for our upcoming brand refresh. Some might say it's too technical, but I think that's exactly what our industry needs right now to regain some credibility. Just be prepared to spend some time with it; this isn't a book you can skim during a commute. It is an essential framework for growth-oriented measurement.

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Matteo

Look, the chapter on mental availability alone is enough to justify adding this to your permanent collection. Romaniuk has a way of cutting through the nonsense of the marketing industry with sharp logic and evidence-based research. I particularly enjoyed the 'how-to' aspect of setting up trackers that actually account for how humans store and retrieve information. It’s a heavy read, no doubt, but the clarity it provides for future brand strategy is absolutely vital. I’ve already started redesigning our annual tracking survey based on the principles laid out here. This is how brand health should have been measured all along.

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Tanawan

Ever wonder why your brand tracking data never seems to correlate with your actual sales growth? This book explains exactly why that happens and how to fix your methodology. It is essentially a 'how-to' guide for setting up your brand tracker using the latest scientific thinking. I found the distinction between top-of-mind and prompted awareness to be handled with much more nuance than I've seen elsewhere. Not gonna lie, you'll need to focus hard on the technical chapters. But for anyone responsible for a marketing budget, this is as close to a mandatory textbook as it gets.

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Noi

If you’ve ever felt like your current brand health tracking is just a series of 'stats for stats' sake,' then you need to get your hands on this immediately. Romaniuk provides an incredible reference for marketers who want to move beyond superficial awareness scores. To be fair, it is a very technical read that feels more suited for a specialized researcher than a high-level creative executive. I found some of the granular distinctions between different types of word-of-mouth a bit too academic for my daily needs. Still, the frameworks provided for measuring non-buyers are absolutely indispensable for anyone serious about long-term growth. It’s dense, but the ROI on your time will be high.

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Zoey

Picking this up was the best decision I made this quarter for my professional development, despite the sheer density of the material. Romaniuk takes the latest thinking in brand tracking and turns it into a rigorous 'how-to' guide that leaves no stone unturned. I appreciate the focus on practical survey design, though it can feel overwhelming if you aren't already familiar with the Ehrenberg-Bass principles. Personally, I think the book could have used a bit more focus on how to sell these 'boring' metrics to a C-suite obsessed with sentiment scores. It’s a tough climb, but the view from the top is much clearer once you understand these measurement theories.

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Eye

Truth is, most marketers are measuring the wrong things, and this book is a loud wake-up call for anyone willing to listen. Romaniuk explains why traditional brand tracking is often a waste of time and offers a much more robust alternative. Gotta say, I was skeptical about the sections on non-buyer word-of-mouth at first, but the logic is hard to argue with. The book is definitely on the academic side, and there were moments where the level of detail felt like it was intended for a PhD student. Nonetheless, the practical advice on survey structure is gold for anyone trying to build an in-house tracking system.

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Rapee

After years of struggling with brand trackers that gave us inconsistent data, this book provided the technical roadmap we desperately needed. It’s a difficult read, often requiring me to go over the same paragraph three times to really grasp the methodology. The focus on measuring activity for growth rather than just reporting for the sake of it is a breath of fresh air. To be fair, the book is quite dry and could have been edited down a bit to make it more accessible. However, the reference materials included are excellent and will be used by our team for years to come.

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Aroon

As someone who works in a small marketing team, I found this book incredibly frustrating because it assumes you have the budget of a Fortune 500 company. The level of granularity required for the surveys she describes is almost impossible to achieve without a massive, specialized market research firm. It’s overly academic and gets bogged down in technical details that just don't feel applicable to the fast-paced 'real world' we operate in. While I agree that brand love is a myth, I don't need 300 pages of survey design theory to tell me that. It’s just too dense and specialized for the average marketing manager to get much immediate use out of.

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