15 min 46 sec

Follow Up and Close the Sale: Make Easy (and Effective) Follow-Up Your Winning Habit

By Jeff Shore

Discover why the secret to sales success lies in the follow-up. This summary reveals how to harness buyer psychology, overcome personal resistance, and build lasting emotional connections to close more deals.

Table of Content

Think about the last time you were truly excited about a new project, a new car, or a potential service that promised to make your life easier. In that moment of discovery, your energy was high. You could see the future clearly. But then, life got in the way. A few days passed, a few emails piled up, and that initial spark began to dim. This is the reality of the buyer’s journey, and it’s where most sales go to die.

In the world of professional selling, many people believe the most important moment is the pitch itself. They put all their energy into the presentation, the slides, and the initial handshake. But what happens when the customer says, ‘I need to think about it’? For many, that’s where the momentum stops. We often view ‘no’ or ‘not yet’ as a sign of failure, when in reality, it is simply an invitation to begin the real work of the follow-up.

Jeff Shore argues that the vast majority of sales are not won in the first encounter but in the dedicated, thoughtful persistence that follows. There is a deep psychological gap between a prospect’s initial interest and their final commitment, and as a salesperson, your job is to build the bridge across that gap. If you aren’t actively guiding your customer through their own doubts and distractions, you are leaving your success to chance.

In this summary, we are going to explore why a buyer’s emotional state is so fragile and why timing is everything. We’ll look at the internal hurdles—what we call ‘resistance’—that prevent us from picking up the phone, and we’ll examine the specific strategies used by the top one percent of sales professionals to stay relevant without being annoying. This isn’t just about being persistent; it’s about being purposeful, empathetic, and indispensable to your client’s decision-making process. By the end, you’ll see that the follow-up isn’t a secondary task—it is the core of the sale itself.

Discover why a buyer’s initial excitement fades so quickly and how a delay in your response can cost you the entire deal.

Explore the biological reasons why we avoid follow-ups and how to defeat the internal voice that encourages procrastination.

Learn how capturing small details from your initial meeting can be the key to building an unbreakable bond with your prospect.

Understand how the human brain deals with choice overload and how to ensure your product isn’t the one that gets cut.

Discover why relying on email might be sabotaging your sales efforts and which communication channels actually drive results.

Learn why a ‘no’ today isn’t a ‘no’ forever and how to gracefully reconnect with prospects who once went cold.

We’ve covered a lot of ground in the psychology of the sale, and if there is one central theme to take away, it’s that the fortune is truly in the follow-up. Success in sales isn’t about being the most charismatic person in the room for thirty minutes; it’s about being the most reliable person in the customer’s life for thirty days, or however long it takes for them to feel secure in their decision.

Remember that every prospect you encounter is on an emotional journey. They start with a peak of excitement—that high emotional altitude—but it is your job to keep them there. You must fight your own biological resistance to the ‘uncomfortable’ task of calling and realize that your persistence is actually a form of service. By taking notes, personalizing your approach, and choosing high-impact communication like phone calls over cold emails, you differentiate yourself from the 92 percent of salespeople who give up too soon.

One final piece of advice to keep in mind is the importance of speed. In our fast-paced world, the speed of your response is often equated with the quality of your service. When you get back to a prospect quickly, you aren’t just giving them information; you are building trust. You are telling them, without saying a word, that they are a priority and that you are someone they can depend on.

Don’t let your hard work at the initial meeting go to waste. Be the professional who stays top-of-mind, who simplifies the complex for their clients, and who has the courage to ask for the sale one more time than the competition. If you commit to the follow-up process with the same energy you bring to the pitch, you won’t just close more sales—you’ll build a reputation as a trusted partner in your client’s success. Now, take a look at that list of ‘cold’ leads on your desk. Which one of them is waiting for you to reignite their emotional altitude? There’s no better time to find out than right now.

About this book

What is this book about?

Have you ever delivered a perfect sales pitch only to have the prospect disappear? Most professionals treat a 'not right now' as a permanent rejection, but the truth is that the real work of selling begins after the initial meeting. Follow Up and Close the Sale explores the hidden psychological dynamics that drive purchasing decisions and explains why most salespeople fail simply because they give up too early. This guide breaks down the concept of 'emotional altitude'—the peak excitement a buyer feels—and how it rapidly dissipates without consistent contact. You will learn about the biological resistance that makes us procrastinate on follow-ups and how to use personal details to create a service-based approach that stands out from the competition. By understanding how buyers simplify their overwhelming choices by eliminating the difficult or unmemorable, you can position yourself as the easiest and most trusted option. The promise of this book is a complete shift in perspective: from seeing follow-up as a chore to seeing it as the most critical stage of the sales journey, where the top performers separate themselves from the rest of the pack.

Book Information

Rating:

Genra:

Career & Success, Marketing & Sales, Motivation & Inspiration

Topics:

Habits, Influence, Persuasion, Professional Skills, Sales

Publisher:

McGraw-Hill Education

Language:

English

Publishing date:

July 2, 2020

Lenght:

15 min 46 sec

About the Author

Jeff Shore

Jeff Shore is the founder and president of Shore Consulting Inc., a leading sales training provider. A recognized expert in the field, he has authored several books, including Be Bold and Win the Sale. Shore also hosts The Buyer’s Mind, a popular podcast dedicated to exploring the psychology of the purchasing process.

Ratings & Reviews

Ratings at a glance

4.6

Overall score based on 182 ratings.

What people think

Listeners find this work offers actionable advice, and one individual notes it functions as a superb manual for the real estate sales industry. Furthermore, the content is appreciated for being an easy and accessible read.

Top reviews

Zanya

This book is a masterclass in persistence without being a pest. As a real estate agent, I've struggled with the grey area between the initial showing and the final contract. Shore provides a clear, actionable training guide that moves away from cheesy scripts and toward genuine value. Personally, I found the section on emotional triggers during follow-ups to be incredibly insightful. The text is very readable and avoids the dense jargon that usually bogs down professional development books. If you are looking for practical guidance that actually translates to your daily CRM tasks, this is it. It’s easily one of the most useful tools in my arsenal right now. I’ve already recommended it to several colleagues in my office who are struggling with lead conversion.

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Kanokporn

Finally got around to finishing Shore's work, and the stop and do activities were a total game-changer for my workflow. Many sales books just give you theory that you forget ten minutes after closing the cover, but this one forces you to implement the strategies immediately. Educational and truly inspiring, the tone feels more like a coach sitting across from you than a lecturer at a podium. The truth is, most of us fail because we give up too early. This book teaches you exactly how to stay in the game without sounding desperate or annoying. I particularly appreciated the focus on the psychology of the buyer. It's concise, punchy, and filled with wisdom that can be applied the second you put the book down.

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Ping

Wow, Jeff Shore really hits the nail on the head here. This is easily one of the best sales books I have encountered in a long time. It will fundamentally change the way you perceive the closing process. Having sold at various levels from used cars to B2B, I found that the creative approach here applies universally if you keep an open mind. The book is filled with stop reading now and go do this tasks that force you to engage with the material. It is both educational and inspiring. If you feel like your sales have plateaued, this might be the spark you need to get back on track and start closing again.

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Andrew

Gotta say, the stop reading and do this prompts are genius. I’ve gone through dozens of sales trainings, and this is the first time I felt like the book was actually holding me accountable for my progress. Jeff Shore has a way of making complex psychological barriers feel manageable. The book is an excellent training guide, specifically for anyone in real estate where the sales cycle can be long and grueling. It keeps you motivated and gives you the exact tools needed to stay top-of-mind with your prospects. The readability is a huge plus—I finished it in two sittings and immediately started implementing the follow-up schedules.

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Iff

Ever wonder why your leads go cold after the first meeting? Shore tackles this head-on by redefining what follow-up actually looks like in a modern market. I’ve been in sales for a while, and while some of the advice feels familiar, the specific framing for consumer-facing roles is top-notch. The readability is excellent, making it a quick read for busy professionals who don't have time for fluff. My only slight gripe is that it leans heavily into residential sales, so those in heavy B2B tech might need to do some mental translation to make it fit. Regardless, the core message that follow-up is the key is delivered with enough fresh perspective to make it worth the purchase.

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Ning

As someone who has spent years in retail banking and car sales, I can confirm these tactics work. Shore understands the rhythm of a consumer sale better than almost anyone else in the industry. The book serves as a fantastic training manual for new hires, but there’s enough meat there for veterans to chew on as well. Frankly, the most valuable part for me was the breakdown of why buyers go silent. It’s not always a hard no, and this book helps you navigate that silence with grace. It isn't perfect, and some sections feel a bit like they could have been condensed for brevity. However, the overall impact on my closing ratio has been noticeable since I started applying the Shore method.

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Amy

Not what I expected from a typical sales manual, in a good way. Shore focuses heavily on the why behind the follow-up, which helped me shift my mindset from bothering people to helping people make a decision. The prose is straightforward and accessible. Look, we all know that the fortune is in the follow-up, but seeing it laid out with such practical guidance makes it feel achievable rather than a chore. I did find a few of the anecdotes a bit repetitive toward the middle of the book. Even so, the actionable tasks provided at the end of each chapter ensure that you aren't just passively consuming information. It’s a solid addition to any salesperson's library.

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Benjamin

The chapter on lead conversion changed my workflow almost overnight. I’ve read a lot of self-help preachers lately, but Jeff Shore feels more grounded in the reality of the 24/7 sales cycle. He doesn't just tell you to work harder, he tells you how to work smarter by focusing on the timing and content of your outreach. In my experience, the biggest hurdle is just knowing what to say in that third or fourth email, and this book gives you the templates to handle it. It's a very practical guide that doesn't waste time on high-level corporate strategy. It’s about the boots-on-the-ground work that actually closes deals and keeps clients engaged.

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Giulia

After hearing all the hype, I found it a bit repetitive in places. To be fair, the book is very readable and offers some decent practical guidance for those just starting out in real estate or direct consumer sales. However, for a seasoned pro, it can feel like a rehash of sayings used by thousands of other hungry sales gurus. I liked the action tasks because they kept me engaged, but I was hoping for more advanced B2B strategies. It’s a good refresher on the basics of follow-up, but don't expect a revolutionary new philosophy. It's more of a solid, middle-of-the-road training guide than a total industry disruptor.

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Kwan

To be fair, this felt like a rehash of basic sales concepts I’ve heard a million times before. I picked this up hoping for deep insights into complex B2B sales cycles, but it’s much better suited for simple consumer transactions. The tone is a bit too much like a preacher for my taste, focusing on motivation rather than data-driven strategy. While the stop and do activities are a nice touch for beginners, I found them a bit elementary for my current needs. If you are brand new to sales, you might find some value here. For anyone with more than a couple of years of experience, you’ve likely heard all of this already.

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