18 min 43 sec

What Would Google Do?: Reverse engineering the world's fastest growing company

By Jeff Jarvis

A deep dive into the revolutionary business principles of Google, exploring how openness, transparency, and platform-building can transform any company in the modern digital age.

Table of Content

In the early days of the digital revolution, many traditional businesses looked at the meteoric rise of Google with a mixture of awe and confusion. How did a search engine become the center of the global economy? How did a company that gives away most of its services for free become one of the most profitable entities in history? The answer isn’t just about clever algorithms; it’s about a fundamental shift in the way humans interact, consume, and organize.

Jeff Jarvis argues that Google isn’t just a company—it’s a brand-new way of thinking. This summary explores the core principles that define the ‘Google age.’ We are moving away from an era of secrets, mass markets, and one-way communication toward a future defined by openness, collaboration, and niche communities. Through this lens, we can see how the internet has effectively stripped away the curtains that businesses used to hide behind. Today, a single unhappy customer can reach millions, and a small, nimble startup can outcompete a global conglomerate by simply being more helpful.

As we walk through these ideas, we will see how the rules of the game have changed for everyone—from journalists and retailers to computer manufacturers and local services. The central question we will keep coming back to is simple: In a world where information is instant and the customer is king, what would Google do? By answering this, we find a strategy for the modern world that prioritizes the network over the hierarchy and the individual over the institution.

Discover how a single disgruntled customer’s blog post can humble a corporate giant and why the era of controlling the narrative is over.

Learn why keeping secrets is a relic of the past and how involving your customers in your development process creates a massive competitive edge.

In a world where every action is searchable, learn why honesty isn’t just a moral choice but a business necessity.

See how providing the right answers can turn your website into a magnet for traffic and why simplicity beats flashy design.

Understand how the simple act of linking has revolutionized the media and forced companies to focus on what they do best.

Discover why the most successful modern businesses don’t just sell products; they provide a foundation for others to build upon.

Find out why the ‘mass market’ is dead and how small, specialized businesses are outmaneuvering the giants.

Learn how companies like Amazon and Google have moved beyond physical goods to dominate the market through the power of data.

Explore why giving away your core service for free can be the smartest financial move you ever make.

As we look back at the strategies that have propelled Google to the top of the global economy, a clear pattern emerges. The old ways of doing business—built on secrecy, mass-market control, and one-way communication—are being replaced by a more open, collaborative, and transparent model. The internet has not just changed the tools we use; it has changed the fundamental expectations of the people we serve. Customers now have a voice, and they expect to be heard. They have choices, and they expect to be helped.

The core of the ‘Google way’ is to stop seeing the customer as a passive consumer and start seeing them as a partner. Whether it’s involving them in the development of a product, being honest about your mistakes, or providing a platform for them to build their own communities, the most successful companies are the ones that facilitate connection. By focusing on what you do best and linking to others who excel in their own niches, you create a more efficient and higher-quality world for everyone.

So, as you move forward in your own business or career, take a moment to ask: What would Google do? Perhaps the most actionable advice is to challenge your own assumptions about value. What if you had to give your main product away for free? Where would the money come from then? Usually, the answer lies in the knowledge you have or the service you provide around that product. Start by tapping into the wisdom of the crowd. Listen to what people are saying online about your industry and your products. Don’t hide from the conversation—embrace it. In a transparent, connected world, your greatest asset isn’t your secrets; it’s your ability to be useful, honest, and open. The future belongs to those who build platforms and networks that empower the individual.

About this book

What is this book about?

What Would Google Do? is a comprehensive examination of the shift from traditional business hierarchies to the decentralized, customer-driven world of the internet. Jeff Jarvis analyzes why Google succeeded where others failed, identifying key strategies like radical transparency, the power of free, and the necessity of building platforms rather than just products. The book promises a roadmap for surviving and thriving in a landscape where customers hold the power. By reverse-engineering Google’s core philosophies, it offers readers actionable insights into involving customers in product creation, embracing niche markets, and understanding that every company is now in the knowledge business. It is a guide for anyone looking to modernize their organization.

Book Information

About the Author

Jeff Jarvis

Jeff Jarvis is a prominent American journalist, academic, and a vocal advocate for the Open Web. His distinguished career includes writing for well-known publications such as the San Francisco Examiner and the Guardian. Currently, he serves as the head of the new media program at the City University of New York’s Graduate School of Journalism.

Ratings & Reviews

Ratings at a glance

4

Overall score based on 44 ratings.

What people think

Listeners find the writing exceptionally clear and well-crafted, with one remarking that it’s a must-read for business managers. The standard of information is also highly rated, as one listener points out its excellent insights into Google's operations. Furthermore, listeners enjoy the straightforward method and innovative concepts, while one listener describes the book as a great mental exercise.

Top reviews

Tuck

Ever wonder how our daily interactions changed so drastically over the last decade? Jarvis captures that shift perfectly by examining the 'Googley' mindset through a lens that is both accessible and provocative. The book operates as a brilliant mental exercise, forcing readers to reimagine stagnant industries like insurance and real estate through the power of platforms and distribution. While some might find his optimism boundless, I found the simplicity of his approach refreshing in an era of over-complicated business jargon. It is essentially a guide to the G-Generation, where openness and customer trust are the new currencies of success. For any business manager looking to understand why the old rules are crumbling, this is an absolute must-read that provides excellent insights into the mechanics of the digital avalanche.

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Ern

This book is a total mental workout that pushes you to rethink everything from airlines to parking meters. Jarvis has a knack for distilling complex economic shifts into simple, actionable ideas that any manager can grasp. I loved the focus on distribution and the idea that being 'Googley' means pocketing less value than you actually create for others. It’s a call to action for the open-source gift economy, proving that generosity can actually be a viable business strategy in the long run. The writing style is punchy and direct, making it one of the most engaging business books I’ve picked up in years. Frankly, if you aren't thinking about these platforms and how they disrupt your field, you're already falling behind the curve.

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Alejandra

Wow, the way Jarvis describes Google as an unstoppable avalanche really puts the modern economy into perspective. This is a must-read for entrepreneurs who want to understand the power of the platform over the product. It’s full of a gazillion ideas that spark creativity and make you question why you ever did things the old way. Some people might find his tone arrogant, but I think he’s just passionate about the potential for a more open world. Seeing how he connects 'Dell Hell' to broader corporate transparency issues was fascinating. This book is a wonderful title that is well-served by its exploration of the gift economy. If you want to improve your business, start here.

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Sing

Picked this up during a commute and found it surprisingly digestible for a business text. The truth is, the way we perceive value has changed, and Jarvis does a stellar job of explaining why your worst customer might actually be your best friend. By inviting the crowd in and trusting the community, companies can scale in ways that were previously impossible. I particularly enjoyed the chapters on how Google would theoretically run an airline, even if some of the proposals about in-flight gambling seem a bit far-fetched for reality. It’s an eminently readable manifesto that challenges you to stop being territorial and start being collaborative. Though it’s a bit dated now, the core principles regarding transparency and building a platform remain deeply relevant for today's entrepreneurs.

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Adam

As someone who works in a traditional corporate environment, the 'Googley' philosophy feels both terrifying and liberating. Jarvis explores how companies flail when they can’t decide what business they are really in, suggesting that the solution is to trust the customers more than the executives. The case studies on media and journalism were particularly poignant, though the author's self-referencing can get a bit tiresome after a while. I found the information quality to be excellent, providing a clear window into why certain startups thrive while legacy giants stumble. It’s not a perfect book, and it’s definitely 50 pages too long, but the perspective it offers on modern culture is invaluable. It serves as a great reminder that being open is usually better than being closed.

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Aisha

Finally got around to reading this tech classic, and I must say the insights on 'reverse-scarcity' still hold weight. Jeff Jarvis has written a guide book to the internet that I found intriguing because it focuses on the psychological shift required for modern business. Instead of being meddling and jealous, he argues we should be magnanimous and helpful. It sounds like common sense, yet so few organizations actually practice it. The chapter on the 'G Generation' was a highlight, especially regarding how knowledge is now distributed rather than hoarded. My only gripe is that he glosses over the downsides of Google's dominance, focusing almost entirely on the benefits. Still, for a book from 2009, it’s remarkably prescient about where our economy was headed.

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Yulia

Look, despite the author's constant self-referencing of his 'Dell Hell' fame, the core message remains vital for anyone in leadership. He asks a great rhetorical question that most companies are too scared to answer: what would happen if we gave up control? The book is essentially a series of case studies proving that closed-system corporation culture is dying. While his predictions about parking meters being extinct might have taken longer than he thought, his grasp of distribution is spot on. The prose is lively and energetic, though it sometimes feels like he’s trying to convince himself as much as the reader. Personally, I found it to be a fantastic starting point for reimagining how my own department interacts with the public. It’s a solid four-star effort.

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Rod

Compared to the academic rigor of Clay Shirky, Jarvis feels more like a hype-man for the digital age than a serious analyst. I appreciate the central question of what happens when we apply Google’s ethos to other sectors, but the execution is often thin on data and heavy on anecdote. He jumps to pie-in-the-sky proposals without really addressing the institutional inertia that prevents companies from actually changing. Look, the ideas are great on paper—who wouldn't want a more open and collaborative world? However, the book falls into the gap between knowing what to do and actually doing it. It’s a decent starting point for a conversation about the internet's influence, but don't expect a concrete roadmap for solving complex organizational problems.

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Chokdee

To be fair, the first hundred pages are golden, but then the repetition starts to sink in. The formula of 'What if Google ran X industry?' becomes a bit predictable toward the end of the book. Jarvis is clearly a brilliant blogger, but the transition to a full-length book results in some 'yada yada yada' moments where the content feels stretched. I also struggled with his constant pumping of his own resume and investments, which occasionally made the advice feel like a marketing pitch for his friends. That said, the basic, bedrock fundamentals of business he discusses—like scalability and low overhead—are hard to argue with. It’s a fine read if you skim the middle, but it lacks the depth needed for a five-star rating.

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Talia

Let’s be real: the irony of this book is thicker than its spine. Jarvis spends hundreds of pages preaching about the end of the traditional publishing model while simultaneously pocketing a massive advance from a legacy house. He even admits his hypocrisy in the text, claiming he has to 'eat,' which makes the rest of his sermons on 'free' and 'open' models feel remarkably hollow. The content is also incredibly repetitive, cycling through the same 'Dell Hell' anecdotes and self-promotional links to his own blog ad nauseam. If you've spent more than five minutes on the internet, you already know the basic tenets he’s trying to sell as revolutionary insights. It lacks the academic weight of a Clay Shirky book and feels more like a collection of disjointed blog posts bound together for profit.

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