Jack Mitchell
Retail chairman, author and speaker
Jack Mitchell is chairman of the family-run Mitchell Stores and the author of Hug Your Customers, a book on personal service in sales.
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About Jack Mitchell
Jack Mitchell is chairman of Mitchell Stores, a three-generation family business of men's and women's specialty clothing stores. His parents, Ed and Norma, founded the company, which later became Mitchells of Westport. He studied at Wesleyan University and the University of California-Berkeley before joining the business, and the company has been used as a case study at Harvard Business School. In 2003 he began a second career as a speaker and author. His first book, Hug Your Customers, was a Wall Street Journal best seller, and a revised edition came out in 2015. He followed it in 2008 with Hug Your People, which looks at hiring, inspiring and recognizing employees. In 2005 Inc. magazine included him on a list of 26 entrepreneurs.