Mark Hurst
Customer experience consultant and author
Mark Hurst founded the customer experience consulting firm Creative Good. He wrote Bit Literacy, a book about handling email and information overload.
1 summary 21 min of listening
American Born in Portsmouth, United States
About Mark Hurst
Mark Hurst founded Creative Good, a consulting firm focused on improving customer experience, in 1997. He studied computer science at the Massachusetts Institute of Technology (MIT), earning both bachelor's and master's degrees. In 2003 he started the Gel conference, an annual event that highlights people and projects behind good experiences. His book Bit Literacy, published in 2007, deals with managing email and information overload. Hurst also created the mobile productivity suite Good Todo and wrote Customers Included.