Marc Stickdorn
Service design author and entrepreneur
Marc Stickdorn is a service design specialist who co-founded the software company More than Metrics. He published This is Service Design Thinking in 2010.
1 summary 18 min of listening
About Marc Stickdorn
Marc Stickdorn has a background in strategic management and service design. He co-founded More than Metrics, a company that makes software for service design, including Smaply and ExperienceFellow. He helps organizations build service design into their structures, processes and culture. In 2010 he published This is Service Design Thinking with Jakob. The book received an award. Marc speaks at conferences on service design and start-ups, and he teaches service design at several universities and in courses for the public and for companies. He has pursued a PhD in information systems at the University of Erlangen-Nuremberg in Germany, where he developed a mobile ethnographic research approach. Outside work he enjoys backpacking, sailing and riding his classic Triumph Bonneville motorcycle. He lives in Innsbruck, Austria, in the European Alps.