Matt Watkinson
Customer experience author and consultant
Matt Watkinson is a business consultant and author who writes about customer experience and business strategy. His book The Grid is in our catalog.
1 summary 20 min of listening
About Matt Watkinson
Matt Watkinson is a consultant, speaker and author focused on customer experience and business strategy. His first book, The Ten Principles Behind Great Customer Experiences, won the Chartered Management Institute's Management Book of the Year award in 2014. The Grid, his second book, came out in 2017 from Random House. He has written for Wired and The Guardian, and has spoken to organizations ranging from Microsoft to the FBI (the US Federal Bureau of Investigation). Watkinson has also led Methodical, a customer experience and strategy consultancy with offices in London and San Francisco.