Renée Evenson
Customer service and communication author
Renée Evenson is an author who writes about communication, conflict resolution and customer service, drawing on more than thirty years in customer service management.
1 summary 14 min of listening
About Renée Evenson
Renée Evenson has a degree in organizational psychology and has worked in customer service management for over thirty years. She spent part of her career at BellSouth Telecommunications before becoming a full-time writer. Her writing centers on three areas: communication, conflict resolution and customer service. She has written for frontline employees and for managers. Her books include Customer Service Training 101, Customer Service Management Training 101 and Powerful Phrases for Dealing with Difficult People.