Frances Frei
Harvard Business School service management professor
Frances Frei is a service management professor at Harvard Business School who has also worked as a senior leader at Uber.
3 summaries 18 min of listening
About Frances Frei
Frances Frei teaches at Harvard Business School, where her title is UPS Foundation Professor of Service Management. She served as Uber's first Senior Vice President, with a remit covering leadership and strategy, helping the company respond to a public crisis in its leadership and culture. She works with companies going through large-scale change and organizational transformation, including those using diversity and inclusion to improve performance. Her TED Talk on building trust has passed six million views. BookBits has summaries of her books Move Fast and Fix Things, Uncommon Service and Unleashed.